1. INTRODUCTION

These Terms and Conditions govern the relationship between G2G Properties and:
a) Property owners (“Partners”) who entrust us to host or manage their properties, and
b) Guests or clients who book accommodations via our platform or affiliate platforms (e.g., Airbnb, Booking.com).

By entering into a service agreement with us, you agree to be bound by the terms outlined herein.

2. SERVICE MODELS

a) Full Management Service

Under this arrangement, G2G Properties assumes complete responsibility for:

• Listing and marketing the property
• Managing bookings and guest communication
• Coordinating cleaning, maintenance, and repairs
• Handling all payments from guests
• Providing guest support and check-in/check-out
• Ensuring compliance with applicable UK hospitality and safety regulations

b) Let Only Service

This includes:

• Advertising the property on major short-let platforms
• Managing the booking calendar
• Passing client leads to the Partner for direct handling
• Optional add-ons (e.g., cleaning, guest communication)

Fees for each service are outlined in the individual Partner Agreement.

3. PROPERTY MARKETING AND BOOKINGS

We will market your property across various online platforms and G2G’s direct booking channels using professional photos, descriptions, and availability calendars. G2G may use dynamic pricing tools and marketing campaigns to maximise occupancy.

4. PAYMENT AND REVENUE SHARING

G2G collects all guest payments on behalf of the Partner. Net earnings (after management fees, platform costs, cleaning, and agreed expenses) are remitted to the Partner on a monthly basis, in accordance with the specific agreement signed between the parties.

Revenue projections are indicative only and not guaranteed. Market conditions, seasonality, and external events may impact earnings.

5. DATA PROTECTION AND GDPR

G2G complies fully with the General Data Protection Regulation (GDPR). We collect and store guest data securely for the purposes of booking, safety, and legal compliance. Partner and client information is never sold or shared with third parties without consent, except where legally required.

6. CLEANING, MAINTENANCE, AND GUEST STANDARDS

We will arrange professional cleaning and linen services between guest stays to maintain hospitality standards. Partners agree to allow G2G or its contractors access for cleaning, inspections, and maintenance.

Guests are vetted, and G2G enforces house rules (e.g., no parties, no smoking unless otherwise agreed). Any cleaning costs due to guest misuse may be claimed against the guest or deducted from security deposits.

7. DAMAGE, INSURANCE, AND LIABILITY

G2G recommends that all Partners have a valid short-term rental insurance policy in place that covers guest stays. In the event of guest-caused damages, we will:

• File claims through the booking platform where applicable
• Provide documentation and support to the Partner’s insurance provider
• Apply the security deposit towards minor repairs or cleaning

G2G is not liable for loss of rental income due to unavailability, cancellation policies, or force majeure events.

8. COMPLIANCE AND RESPONSIBILITIES

Partners are responsible for ensuring that their property is:

• Compliant with UK legal requirements for short-letting
• Gas-safe certified, has fire alarms, carbon monoxide detectors, etc.
• Registered and/or licensed where required by local councils

We assist Partners in understanding and fulfilling these requirements where possible.

9. TERMINATION

Either party may terminate the agreement by giving 30 days’ written notice unless otherwise stated in the signed agreement. Outstanding fees, damages, or reimbursements will be settled upon termination.

10. LOST PROPERTY

At G2G Properties, we understand that personal belongings may occasionally be left behind in our properties. While we are not responsible for monitoring or retrieving such items, we aim to handle them with reasonable care.

Any items left in our properties after check-out or termination of tenancy may be collected and stored temporarily by an independent third-party clearance charity company. Please note that this company is not affiliated with G2G Properties. Items are stored solely to protect any personal or sentimental goods that may have been unintentionally left behind.

Items will be held for a maximum of 60 days. During this time, a storage and handling fee may be charged to the customer. If items are not claimed within this period, they will be considered unclaimed and donated to charity, in line with the clearance company’s practices.

G2G Properties accepts no liability for the condition, loss, or disposal of any left-behind items, whether stored or disposed of before or after the 60-day period. It is the customer’s responsibility to ensure all personal belongings are removed from the property at the end of their stay or tenancy.

11. AMENDMENTS

We reserve the right to update these terms. Any significant changes will be communicated via email or posted on our website.

12. GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.