🏡 Short-Term Rental Guests

1. What are the check-in and check-out times?
Check-in: from 3:00 PM
Check-out: by 11:00 AM

2. Do I need to provide identification?
Yes. A valid government-issued ID matching the reservation name is required at check-in.

3. Can I bring pets or smoke inside?
No. Smoking and pets are not allowed unless agreed in writing prior to your stay.

4. How do I book a stay with G2G Properties?
Your booking is confirmed once we receive full or partial payment via debit/credit card or online transfer.

5. Is a security deposit required?
Sometimes. If required, this will be stated during booking and refunded post check-out after inspection.

6. What’s your cancellation policy?

• Free Cancellation: up to 7 days before check-in

• 50% Refund: between 7 days and 48 hours before

• No Refund: within 48 hours or no-show

• Non-Refundable Bookings: no refund once paid

7. Can I modify my booking?
Yes, with 72 hours’ notice. Changes may incur charges and require written confirmation from G2G.

8. Can I check out late?
Late check-outs must be pre-approved and may involve extra charges.

9. What are my responsibilities as a guest?
Keep the property in good condition. Charges apply for damage, missing items, or excessive cleaning.

10. Do I get a refund if I leave early?
No refunds are provided unless in verified emergencies, at G2G’s discretion.

11. How is my data used?
Your data is securely stored and only used for booking, safety, and legal compliance.

12. What happens if I break the rules?
We may cancel your stay without refund for breaches involving damage, safety, or illegal activity.

13. Which laws apply?
Your booking is governed by UK law.

14. How can I contact G2G Properties?
📧 support@g2gproperties.co.uk
📞 020 3576 1086

🧼 Hosting & Property Management

1. What services do you offer?
We manage listings, marketing, guest screening, viewings, cleaning, and overall short-let or sales support.

2. Do I need to clean my property before listing?
Yes. A minimum cleanliness standard is required. We can provide professional cleaning services.

3. How is damage handled during stays or viewings?
We offer optional damage cover. Guests are liable and incidents are handled transparently.

4. How is data protected?
We’re fully UK GDPR-compliant. Data is securely used only for legitimate purposes.

5. What marketing do you offer?

• SEO listings

• Paid ads (Google, Meta)

• Email campaigns

• Influencer/local targeting

• Professional photos and virtual tours

6. Do I retain control of my property?
Yes. You can request changes or terminate the agreement with notice.

7. Who communicates with guests or buyers?
We do. Our team handles all interactions and keeps you updated.

8. Can I use my property during hosting?
Yes, but access must be scheduled in advance to avoid booking conflicts.

9. How are payments handled?
We collect from guests/buyers and transfer your earnings per our agreement.

10. What do you charge for management?
Fees vary based on services provided. Full breakdowns are shared before you sign.

🏠 Property Sales

1. Why sell with G2G Properties?
We offer high-exposure marketing, buyer networks, quick-sale options, and end-to-end support.

2. Do I need to sign a contract?
Yes. It outlines responsibilities, fees, duration, and your rights.

3. How long does it take to sell?
Standard sales: 4–12 weeks
Quick sales: 7–21 days depending on buyer and property readiness.

4. What are your fees?
Fixed fee or commission — agreed in advance. No hidden costs.

5. Do you buy properties directly?
No, but we connect you to serious, pre-vetted investors.

6. What if my property doesn’t sell?
You can renew, revise, or end the agreement. No pressure.

7. How are viewings arranged?
We coordinate with you and only permit qualified buyers.

8. What documents do I need?
Typically:

• Proof of ownership

• EPC

• ID + proof of address

• Property info forms
  We guide you through it all.

9. Can I get a valuation?
Yes. We provide free valuations using market tools and comparables.

10. How do I start?
📧 sales@g2gproperties.co.uk
📝 Submit a form on our website and we’ll get back to you within 24 hours.